MenuNorthumberland Libraries Digital Helpline
Help with computers, websites, tablets, and phones is now available.
Call to schedule an IT Help Call Back appointment.
0345 600 6400
Monday to Thursday 08:30 – 17:00
Friday 08:30 – 16:30
All help is free of charge, private and done by library staff.
You will be called back by a Digital Help Line staff member on either a Tuesday or Thursday between 10:00 – 19:00
If you prefer you can fill in our online form to request help.
How we can help
While some IT problems may be too tricky to fix over the phone, do get in touch if you’re struggling. We’ll try to help.
Help might include, but isn’t limited to:
- Getting online (connecting to existing WiFi at home)
- Using the internet.
- Setting up a free email account.
- Accessing free digital books to read or listen to.
- Supporting access to all digital NHS services.
- Setting up Zoom, Skype and other video chats.
- Online shopping.
- Troubleshooting other basic problems.
Borrow Box
It has eBooks and eAudiobooks for adults and children. All people need to access it is a library card and PIN. People who are not a member can join online and get access straight away at mylibrary.co.uk
Press Reader
This allows library members unlimited access to thousands of magazines and newspapers. With over 6,000 publications from over 100 countries in 60+ languages. Again, all you need is a library card and PIN.